Return & Refund Policy

At [Shopverse], we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.

Return Eligibility

A return or exchange may be accepted if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product has a manufacturing defect.

To be eligible, the product must be unused and in its original condition and packaging where applicable.

Return Period

Return requests must be submitted within [3/7] days of receiving your order.

Non-Returnable Items

Returns may not be accepted for products that:

• Have been used or damaged after delivery.

• Are returned without their original packaging where applicable.

• Have been intentionally damaged or altered.

• Are returned after the applicable return period.

How to Request a Return

Contact us at [WhatsApp/Email] and provide:

• Order number

• Reason for return

• Photos/videos of the product and packaging, if applicable

Our team will review your request and provide further instructions.

Refunds

If your return is approved, we will process the applicable refund according to the payment method and circumstances of the order.

For Cash on Delivery orders, refund arrangements will be communicated to the customer after the return is approved.

Exchange

Where available, eligible products may be exchanged for the correct or replacement item.

Return Shipping

If the return is due to an incorrect, damaged, or defective product received from us, we may cover reasonable return shipping costs. For other cases, return shipping may be the customer's responsibility.